Payment & Shipping Information

Ways to pay

payment by iDeal
payment by creditcard
payment by Bancontact (for customers from Belgium)
payment when collecting the order

Ordered before 16.00, shipped the same day!

All of the products that are in stock and are ordered before 16.00 on Mon-Fri will be sent to you on the same day. On the normal schedule of the DHL the order will be delivered the next day.

Delivery by DHL

The time of delivery is unknown to us here at Aiki-Budo Sport. We have no access to the route planning of DHL. Normally, you will receive an order sometime between 11am and 9pm (except on Saturdays, you will receive the order sometime between 9am and 3pm). You can check when DHL plans to deliver your order here. If it cannot be delivered during the first delivery attempt, the package will be brought to one of your neighbors. As a standard procedure, the DHL delivery man puts a card in your mailbox. If the neighbors aren’t home either, you can use the barcode on the card on dhlparcel.nl to choose where and when the package will be delivered. The choice then consists of a Saturday or evening delivery or you can collect your package at a DHL Parcel station. If the package has been delivered to your neighbors, you can pick up the package at the neighbors. There are no extra charges made. After three delivery attempts, the package is automatically send back to us.

Shipping costs & extra charges

As a standard, Aiki-Budo Sport charges €6,95 for shipments within The Netherlands. Free shipping for orders from € 75,- for private customers. Other rates apply to shipments outside the Netherlands, see the table below. Is your county not listed? Please contact us for the possibilities.

Are you registered as a B2B customer? Orders from €150,- excluding VAT will be shipped free of charge in Holland. For orders under €150,- we charge €7,50 shipping costs.

Specific rates apply to punching bags, judo mats and similar heavy of larges items. Most specific shipping costs are listed in the product description and are automatically charges in the shopping cart. Please note: different rates apply to B2B customers but those are not calculated right in the check out. As a gym owner, please contact us before placing the order.

Exchange warranty

If you want to return a product, please contact us within 14 days of purchase. The packaging should, if possible, be in the original state. The product must be in its original condition and undamaged. Make sure that the package is tightly packed so that the products cannot be damaged during transport. We cannot accept damaged return shipments. Return shipping is always at the risk of the sender. Make sure you send the package franked to the address below. We ask you to send the invoice with the product(s) and a filled in return form. We aim to process your return within 5 working days. Please contact us for questions or further information and conditions. You can download the Dutch return form here.

Return address:

Aiki-Budo Sport / Ronin BV

Dennenlaan 28

1161 CR Zwanenburg

Returns

The owner shall reimburse all consumer payments, including any delivery costs charged for the returned product. Without delay, but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product itself, he may wait to return payment until he has received the product or the consumer can prove that he has returned the product, whichever is the earlier. The entrepreneur uses the same means of payment used by the customer for reimbursement unless the consumer agrees to a different method. The repayment is free of charge for consumers.

You have 14 days to change your mind and return the product without reason, commencing on the date of receipt of the product. The product can only be returned unused and in the original packaging. For returning the order the return costs at your expense. Please use the return form which we include in every shipment.

If the return has arrived and we have approved it, the full amount will be refunded within 14 days to the bank account or credit card. Payments via iDeal will be refunded through the payment provider Buckaroo on the account used for payment. Payments via credit card will also be refunded back to the used credit card account.

Banking information

Aiki-Budo Sport / Ronin BV

IBAN: NL89RABO0324616228

Amsterdam